Meet our Customer Service Team
When you have a piece of equipment down due to lubrication failure, the last thing you want is to have difficulties reaching a capable individual who can help quickly solve your problem. Or worse yet, be unable to get anyone on the phone at all, which happens all too often.
Many of our best customers are those who have come to Sloan Lubrication Systems because of their frustrations with other providers who are unable to provide timely and knowledgeable assistance with their urgent problems.
We have built our business around the ability to provide the type of support necessary to address our customers’ lubrication needs. This means that when someone calls with a lubrication question or issue, they can easily connect with an experienced person who can help.
This high level of customer support sets Sloan Lubrication Systems apart. Leading our customer service charge is Leslie Collins. Leslie has 23 years of experience, and in that time has become an expert at helping customers solve a multitude of lubrication problems.
Over the course of her career, customer needs and lubrication technology have both changed drastically. She does not just excel with her knowledge of the current state of lubrication system design, but is also our go-to source for information on OEM type systems and types that are rare or discontinued.
As if that is not enough, Leslie is also a pleasure to talk to and we are pretty sure that we have customers who find reasons to call just so they can speak with her. We asked Leslie what her favorite part of her job is and she replied, “It makes me happy when I can help a customer get what they need or even just make their day brighter.”
Alex Brochetti has been at Sloan Lubrication Systems for 11 years. During his time, he has held several different roles from machining to sales. For the past several years, he has been working with Leslie in customer services, using his knowledge and experience to help customers with difficult technical challenges, focusing on doing what is right for the customer, and helping Sloan maintain our reputation as the industry’s “trusted advisor” when it comes to lubrication system optimization and troubleshooting.
According to Alex he is, “...committed to delivering outstanding service, ensuring every customer feels valued, heard, and supported.” Alex is currently in the process of transitioning to a business development role, and while we will miss him in customer service, we are excited to see what he will accomplish next.
Don’t worry though, our customer service team is not shrinking. Sloan Lubrication Systems will be announcing several new hires in the coming months to expand our capabilities and ensure we remain your go-to resource for timely and knowledgeable assistance. Stay tuned for exciting announcements.
Did You Know?
The Eastern Gas Compression Roundtable (EGCR) was first held in 1973 to provide much needed training and sharing of best practices in gas compression. John Sloan, former president of Sloan Lubrication Systems (2nd generation), was a founding member and the organization’s lubrication systems expert. The EGCR is still one of the industry’s best sources for information and training. Join us at this year’s EGCR May 6–8 th at the David L. Lawrence Convention Center in Pittsburgh Pennsylvania. Registration is open.
